Returns Policy

We will accept any unwanted items for return provided we are informed within 48 hours of delivery and that they are unused and in any original packaging and with all instruction manuals etc. Goods should then be returned to us within 7 days.

Because of the costs a customer may suffer by choosing to return a product we are always happy to spend as much time as you need to ensure that you get the right machine. If this means a site visit by us or a manufacturers representative then that can normally be arranged. Items will be returned at the buyer's expense and following a full inspection a refund to your original payment method less our original delivery, and any subsequent delivery costs, Affordable Bar & Catering equipment direct ltd reserve the right to charge an administration or 25% surcharge if goods returned are found to have been used. Affordable Bar & Catering equipment direct ltd reserve the right to charge a 25% manufactures restocking charge, the customer will be advised if this applies and all refunds will be issued upon receipt of returned goods.

If requested we can arrange collection and recover costs from the refund due.

Any orders where payment has been made and the order subsequently cancelled prior to dispatch may lead to costs being incurred if the original payment involved a credit card as card merchant services generally charge 2-3% to handle the transaction. These costs will be clearly detailed on any credit note we may send to you.


Warranty

All machines are all covered by a standard 2 year parts only warranty (2 years parts & labour warranty available at time of order) provided that:

The product has been installed according to the manufacturer's instructions.
The product has been operated and maintained in accordance with the manufacturer's instructions.
The product has been sited in accordance with the manufacturer's instructions.
The goods are kept in your possession and a regular proof of maintenance is to be provided.

This does not affect your statutory rights


Delivery Service

MisterChill.co.uk offer FREE DELIVERY on all Scotsman Ice Machine purchases.

All other products:

To keep things simple we have an uncomplicated delivery costs system. If you purchase a new machine, any items in the same order will also be delivered free. All items not eligible for free delivery parts & accessories will attract a flat rate of just £12.95 + Vat regardless of the quantity you purchase. We appreciate that often there will be a need for the quickest possible delivery.

Most stocked machines will, if ordered before 1pm, be delivered next working day.

Carriers will make delivery to the door (or site) but not to locations within. Installation is not included unless otherwise agreed. You must make sure that you have appropriate safe and sufficient handling facilities to receive the goods you have ordered and that there is a suitably qualified person present to supervise the delivery and that any large or bulky items can fit through the required access! Any charges incurred from an unsuccessful delivery attempt by the carrier must be paid for by the customer as recipient.

Deliveries required at specific times during the working day will be charged extra.